Head office help line - finance, operations, marketing and recruitment (with use of psychometric testing for key employees)..   Ongoing training and evaluation.   Quarterly site visits by H.O. team to review operations.   Regular meetings and seminars.   Award-winning propriety laptop based CAD system, providing design, cost and parts-list for factory.   Continuous product development.   Ongoing monitoring of profitability based on key performance indicators, from monthly MIS returns from sites.